Frequently Asked Questions (FAQ)

What payment method do you accept?

At Glamorion, we attach great importance to making your shopping experience as easy and secure as possible. Therefore, we accept :

• Visa
• Mastercard
• American Express
• UnionPay 
• Shop Pay
• Apple Pay
• Google Pay
• PayPal

Thank you for your trust!

How long will it take to receive my order?

• Order cutoff time: 5:00 pm (GMT) Greenwich Mean Time (London). Orders received after this time will be processed the following business day.
• Order handling time: 1 to 2 days, fulfilled Mon. to Sat. After this time, the shipment is delivered to the carrier company and is ready for transit.
• Transit time: 7 to 8 days, Delivered Mon. to Sat.

How can I track my order?

We will e-mail you a tracking code. You can track your order using our Track your order.

Is the delivery for free?

Yes, we offer free shipping for all orders within the United Kingdom.

Do you ship internationally?

No, we only ship our products to the United Kingdom.

How many days do I have to return an item?

We offer a 30-day return policy from the date of purchase.

What should I do if I receive a damaged package?

We apologize for any inconvenience. Please provide clear photos of the problem, and we will cover the return shipping cost and replace the item free of charge. Contact us to arrange the replacement.

What if I want to return an item due to a change of mind?

If you want to return an item due to a change of mind or an order error, please note that you will be responsible for the return postage costs. We recommend that you carefully check your order before finalizing it to ensure your satisfaction.

When will I get a refund after returning my product?

Once we receive and approve the return, you will be refunded within 14 days to your original payment method.

Can I exchange an item?

Unfortunately, we do not accept exchanges. However, you can return your items within 30 days and place a new order.

Do you charge a restocking fee for returns?

No, we do not charge a restocking fee for returned items.

Can I cancel an order?

We cannot cancel an order once it has been placed. Please check your items carefully before completing your purchase.

Contact Us: